FAQs

To ensure a secure and seamless payment process, we employ Shopify Payments powered by Shopify. Your transaction is protected, giving you confidence in your purchase.

To apply a promo code, simply enter it in the "Discount Code" field during checkout. Ensure it's entered correctly before confirming your order, as it may not be possible to apply it afterward.

Absolutely! Once your order ships, you'll receive automatic tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have any questions related to your order, our dedicated customer support team is here to help. Contact us at Support@boxby.shop. Please provide your email address and order number for faster service.

To modify or cancel your order, please contact Customer Service at Support@boxby.shop. We'll do our best to assist you. Please be aware that cancellations may not be possible once an item has been dispatched. For additional details, refer to our Refund and Return Policy.

If you experience any delays or problems with receiving your order, please check with the carrier to confirm the delivery address. Also, providing your phone number can help facilitate a carrier claim to track down your package, usually within a week.

After we approve your return, keep track of the return shipping number. Once the product is received at our warehouse, we will process your refund quickly within 2-3 business days.

For products that need assembly, instructions are included in the packaging. If you require further assistance, reach out to our customer service at Support@boxby.shop, and we can provide online guidance for your product.